Privacy Policy

This Privacy Policy explains how RHC Solutions collects, uses, shares, and protects personal information on BigDataCyberCloud.com — and the rights you have over your data under the GDPR, the UK GDPR, the CCPA, and other applicable privacy laws.

Last updated: 6 October 2026

Introduction

BigDataCyberCloud.com (the “Site”) is a knowledge property of RHC Solutions (“we,” “our,” or “us”), an IT services company operating since 1994. RHC Solutions is the data controller for the Site. We are committed to protecting your privacy: this policy explains what we collect when you visit the Site, how we use and safeguard it, and how to exercise your rights.

Information We Collect

Personal information you provide

The Site has no sign-up, newsletter, or contact forms, and visitors don’t create accounts. We only receive personal information you choose to give us when you:

• Schedule a meeting or consultation through our booking page (hosted by Microsoft Bookings)
• Email or call us, or contact us through rhcsolutions.com/contact

This may include your name, email address, phone number, company name, job title, and anything else you choose to share.

Automatically collected information

When you visit the Site, some information about your device and request is collected automatically:

• Server logs: IP address, requested page, response code, timestamp, browser user-agent, and referrer
• Security processing by Cloudflare, which delivers and protects the Site (for example to block abusive traffic)
• Cookieless, aggregate statistics from Cloudflare Web Analytics, and an anonymous, cookieless page-view signal sent to Google Analytics before you make a cookie choice
• Analytics data, only if you accept analytics cookies: pages viewed, time on page, referral source, approximate (country-level) location, and device characteristics, recorded by Google Analytics 4 with IP addresses truncated

Administrator accounts

For staff who manage the Site through /admin only: email address, a bcrypt-hashed password, a two-factor (TOTP) secret, and a login history.

How We Use Your Information

• To operate, maintain, and secure the Site
• To respond to your inquiries and schedule the meetings you request
• To understand which guides are useful and improve the Site (analytics, with your consent)
• To detect, prevent, and address technical issues, abuse, or security threats
• To comply with legal obligations and enforce our Terms & Conditions

Under the GDPR, our lawful bases are: legitimate interests for server logs, security, and strictly necessary cookies; consent for analytics cookies (withdrawable at any time); steps at your request before a contract when you book or contact us; and contract for administrator accounts.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information, and we do not “share” it for cross-context behavioural advertising. We may share it in the following circumstances:

• Service providers who help us run the Site, under data-processing agreements: Cloudflare (content delivery, DDoS protection, TLS, Web Analytics), Google (Analytics and Tag Manager, analytics only with your consent), Microsoft (Bookings, when you schedule a meeting), Brevo (transactional email), and Telegram (private operator notifications and daily site backups, sent to a private chat)
• Business transfers: in connection with a merger, acquisition, or sale of assets
• Legal requirements: when required by law, or to protect our rights, users, or the Site
• With your consent: when you have given us explicit permission

Cookies and Tracking Technologies

We use a small number of cookies. Analytics cookies are set only if you accept them on the cookie banner, and we use no advertising cookies. For full details and how to change your choice, see our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of all traffic in transit (TLS 1.2+)
• Two-factor authentication (password plus a one-time TOTP code) for the admin area, with rate-limited login attempts
• Passwords stored only as bcrypt hashes; integration secrets encrypted at rest (AES-256-GCM)
• Continuous dependency monitoring for known vulnerabilities and regular security patching
• Daily backups with limited retention, and incident response procedures

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information, subject to legal retention obligations
• Objection or restriction of processing
• Data portability: a copy of your data in a portable format
• Withdraw consent for analytics at any time via “Cookie preferences” in the footer

To exercise these rights, email [email protected]. We respond within one month (45 days for CCPA requests) and won’t discriminate against you for exercising them. If you are in the EEA or UK, you may also lodge a complaint with your local data protection authority.

Data Retention

We keep personal information only as long as necessary for the purposes above, unless a longer period is required or permitted by law:

• Server logs: up to 30 days
• Analytics data: 14 months
• Site backups: 14 days
• Inquiries and meeting requests: until resolved, then up to 24 months
• Administrator accounts: for the duration of the staff relationship, deactivated within 7 days of leaving

When we no longer need information, we securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure such transfers comply with applicable data protection laws, relying on safeguards such as the European Commission’s Standard Contractual Clauses where required.

Children’s Privacy

The Site is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy here and update the “Last updated” date above; material changes will also be highlighted on the Site.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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